We want you to be totally satisfied with your purchase. If you are not, please return your goods to us within 28 days together with your proof of purchase for an exchange or full refund, whichever you prefer.
Please note that refunds will not include the cost of expedited delivery should you have chosen it.
Please return the goods in the condition you received them (including packaging).
It is a good idea to obtain a free Proof of Posting from the Post Office, as we will only be able to refund or exchange goods which are received back at Trusty Toys.
If you are returning your goods because they are faulty or damaged, we will happily refund the cost of your return postage. Otherwise, we would ask you to bear that cost.